>> Saturday, February 13, 2010
lesson 2 A
Importance of Housekeeping Department
Housekeeping is the biggest physical area in many hotels. The main function of Housekeeping is to ensure Cleanliness, Comfort, Convenience, Privacy, Health and Hygiene in a safe environment.
Housekeeping is just not cleanliness. It includes keeping work areas neat and orderly, materials. Good Housekeeping is also a basic part of accident and fire prevention.
When gust walk in to a hotel they have a previously not visited thy from instantaneous impressions, These impressions are enhanced or diminished as the gust moves from the registration desk to the elevator and down the corridor towards a room that he is approaching with either mild anticipation or trepidation. When the gust enters the room however all prior impressions are immediately supplanted by a virtually total response to the room itself. “Rooms are the heart of the hotel” Unless there décor is appropriate, air odor free, the room it self is spotlessly clean the hotel will loose guests as potential repeat guests.
Effective Housekeeping is an ongoing operation. Regardless of the size and structure most of the Housekeeping department in hotels will be responsible for cleaning the following are such as.
Public areas, such as the lobby and public toilets
Employee locker rooms
Linen and uniform room
In addition to all above areas Housekeeping departments of star class hotels will be responsible for cleaning the following areas too.
Hotel operated shops
Health & sports center
Since Housekeeping is responsible for cleaning a large area within the hotel it is essential to establish good communication. The Methods used for communication may differ from place to another, but mostly used will be memos, telephone, paging systems, pre-printed forms, light and computers.