Housekeeping

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Importance of Housekeeping Department

>> Saturday, February 13, 2010

lesson 2 A
Importance of Housekeeping Department

Housekeeping is the biggest physical area in many hotels. The main function of Housekeeping is to ensure Cleanliness, Comfort, Convenience, Privacy, Health and Hygiene in a safe environment.
Housekeeping is just not cleanliness. It includes keeping work areas neat and orderly, materials. Good Housekeeping is also a basic part of accident and fire prevention.

When gust walk in to a hotel they have a previously not visited thy from instantaneous impressions, These impressions are enhanced or diminished as the gust moves from the registration desk to the elevator and down the corridor towards a room that he is approaching with either mild anticipation or trepidation. When the gust enters the room however all prior impressions are immediately supplanted by a virtually total response to the room itself. “Rooms are the heart of the hotel” Unless there décor is appropriate, air odor free, the room it self is spotlessly clean the hotel will loose guests as potential repeat guests.

Effective Housekeeping is an ongoing operation. Regardless of the size and structure most of the Housekeeping department in hotels will be responsible for cleaning the following are such as.

Gust rooms
Corridors
Public areas, such as the lobby and public toilets
Management Offices
Employee locker rooms
Linen and uniform room

In addition to all above areas Housekeeping departments of star class hotels will be responsible for cleaning the following areas too.

Restaurants
Banquet area
Hotel operated shops
Health & sports center

Since Housekeeping is responsible for cleaning a large area within the hotel it is essential to establish good communication. The Methods used for communication may differ from place to another, but mostly used will be memos, telephone, paging systems, pre-printed forms, light and computers.

The Importance of the room to a guest

The room is the most important place to a guest. Every guest expects a clean room. They expect Comfort, Convenience, Safety & Privacy and Hygiene in the guestrooms.

What dose a room meant to a guest?

What dose a room meant to a guest?

Comfort

Hotels spend lot of money in ensuring the quality of beds, mattresses temperature controls, hot and cold water, Etc. The comport means it must be regularly maintained and functioning.

Convenience

A guest is provided with entertainment, food and beverage services telephone services Etc. The guest is thus to spend all the time towards fulfilling his purpose of travel. The housekeeping personnel must ensure that all literature regarding the facilities is provided in the room for the convenience of the guest.

Safety and security

Safety and Security of the Guest has to be ensured to the guest by checking and maintaining entrance is only through one door and it should be able to double lock from inside; strict control of room keys and master keys. Precautions in the room to ensure all electrical wirings concealed and smoke detectors and fire alarm system in proper working order.

Privacy

All rooms are provided with curtains, some with separate light day curtains and heavy dark night curtains. The entrance to the room procedure is well defined to ensure the guest privacy. (Safety chain, Magic eye)

Health and Hygiene

Health and Hygiene
All Housekeeping personnel are well trained in using correct usage of cleaning agents, equipment, and methods for benefit of the guest and staff themselves.

Housekeeping Relationship and Coordination with other Department

Housekeeping
Launders & dry cleans linen
Launders & dry cleans uniforms
Issuing clean uniform & linen Flower arrangements
Special cleaning

Housekeeping Relationship with Front Office

Front Office
-In form housekeeping of arrivals and departures, room changes
-room status
-VIP arrivals
-guest request
-Occupancy forecast
-room discrepancy
Bell desk / concierge
-removal of luggage
-attending to guest request
-providing information

Housekeeping Relationship with Security

Security
Provides security to staff, guests and their belongings

Housekeeping Relationship with Human Resource and Training

Human Resource and Training
-recruiting
-matters pertaining all staff
-maintains employee relation
-employee welfare, benefits training
-orientation

Housekeeping Relationship with Kitchen

Kitchen
-providing meals, tea, coffee
-issuing kitchen cleaning supplies
Kitchen stewarding
-Cleans staff cafeteria

Housekeeping Relationship with Food and Beverage

Food and Beverage
-provides napery
-Specially cleaning
-Flower arrangement
-refurbishing all F&B areas
-Cleaning restaurant, banquet and meting room service
-Removal of food trays
-Provision of linen and uniforms

Housekeeping Relationship with Accounts

Accounts
-Monitoring in the financial activities
-Salaries
-Other benefits-bonus, incentives, service charge
-Maintains inventories of cleaning supplies, Equipment linen Uniforms materials etc.
Purchasing
-purchase all housekeeping supplies. Cleaning agents
-equipment linen and uniform material

Housekeeping Relationship with Engineering / maintenance

Engineering / maintenance
-Attends to any repair
-Repair / service equipment furniture & fitting

Duties of Housekeeping personnel

Lesson 02 B

Duties of Housekeeping personnel

Duties of Executive Housekeeper

Duties of Executive Housekeeper
1) Developing a plans, actions, standard operation and administration of the department.
2) Organizing the housekeeping department, Using the “Housekeeping team concept”
3) Developing budgets for the department to ensure that it operates within established costs while providing maximum service
4) Establishing training programmers, which will enable positions of increased responsibility to be filled within the department
5) Should be constantly alert for new methods, techniques, equipment and materials that will improve a more efficient operation at reduced costs.
6) Stimulate within all employees a friendly and cheerful attitude, giving proper emphasis to courtesy in contact with guest and other employees.
7) Maintain strict inventory and purchase control over all controllable items.
8) Conduct employee performance appraisals on time
9) Maintain control over linen rooms, storerooms and cleaning supplies, ensuring adequate security and supplies.
10) Coordinate with Human resources department regarding pr-screening of employees, indicating staffing needs.

Duties of Assistant Housekeeper

Duties of Assistant Housekeeper

1) Take charge of personal assigned as Senior Section Housekeeper and organize them into teams for various assigned.
2) Prepare for and oversee the interviewing, screening, hiring, orienting and training of all assigned personnel to accomplish assigned tasks.
3) Ensure the proper and systematic reporting of work completed, when appropriate.
4) Ensure the orderly flow of information to and from assigned personnel.
5) Develop and executive an inspection that will ensure the maintain ace of guestroom areas, room cleanliness, sanitation and standards.
6) Oversee the day to day scheduling of assigned personal, ensuring the right number of people required, on any given day.
7) Control the expenditure consistent with the targeted assigned rooms per attendant per day.
8) Assists in budget preparation with regard to funds required for maintenance within the department.
9) Evaluate and appraise employee performance.
10) Preparing written personnel planes related to specific responsibilities.

Duties of Floor Supervisor

>> Friday, February 12, 2010

Duties of Floor Supervisor
1) Secure4 keys and work sheets for assigned floor/ floors, on reporting to duty.
2) Proceed to assigned floor/floors and check all ready rooms to make sure they are up to stranded for arrivals and any discrepancies to be noted and notified to the desk
3) Report all departments and other information such as “early make up” as soon as possible to room attendants.
4) Make around of entire assigned floor/floors, checking for items in need of immediate attention such as burned out bulbs sport carpets, walls and trash in stairways.
5) Check all floor service areas and its supplies and equipment, to make sure that they are in working order.
6) Spot-check and inspect rooms completed by the room attendants in the section. Make sure that standards have properly met in rooms.
7) Keep a record of all gust rooms deep cleaned in each floor so that rooms are periodically cleaned on a rotating basis.
8) Report any damage to guestroom, corridors or equipment seen or reported by attendants.
9) Report to engineering, using a maintenance work order and any defect or equipment failure
10) Periodically contact Housekeeping office to advice them of all ready rooms and to receive check out rooms.

Public area Supervisor in a hotel

Linen Room Supervisor

Desk attendant in a hotel

Public Area Attendant /Houseman in a Hotel

Linen and uniform Room Attendant in a hotel

Florist

Seamstress

Organizational Structure of housekeeping Department

Lesson 1
Organizational Structure of housekeeping Department

The organizational chart will assist the management to draw lines of authority, which can be explained to all employees how responsibility is distributed. Good organization assures the smooth functioning of any business, unless is well arranged and each employees is fully aware of the identify of his supervisor and higher level managers will not function properly and the business will suffer.

It also helps applicant and employees to know where they fit and where they might go incase of promotions. Effective organizational chart is in fact a key to success.

The type of organization structures will vary according to size & location

Sub division of Housekeeping Department

Executive Housekeeper’s office

Executive Housekeeper’s office
The Executive Housekeeper control office is entire operation from this office. In a large hotel executive H/K will have a separate office for herself and in a hotel often the housekeeper occupies a section of the linen room as her4 office.

Housekeeping desk/ control office

Housekeeping desk/ control office
Housekeeping desk control office is situated next to the executive housekeeper’s office in large or medium sized hotels. In a small hotel in a linen room in charge will handle activities of a desk operator. Almost all Housekeeping activities are coordinated thought this office. In most hotels desk attendant performs the job of a secretary to the Executive Housekeeper.

Linen and uniform room

Linen and uniform room
The linen room is considered the heart of the Housekeeping department. It is the central depot for all linen and from where cline linen is distributed through out the hotel.

Flower room

Flower room
Flower room is situated near or in the linen room depending on the size of the establishment. Basic facilities required to make flower4 arrangements will be available in this room.

Laundry

Laundry

Medium and large hotels will have on premises mechanical laundry services. This may be a different department or a sub department or with close coordination with Housekeeping.

Organization Chart of Housekeeping Department

Organization Chart of Housekeeping Department In a Medium Size Hotel

Organization Chart of Housekeeping Department In a Large Hotel

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